Terms & conditions (public courses)

The booking of a place on any publicly presented course from RSM Technology Ltd implies acceptance of these terms and conditions unless they are varied in writing by RSM Technology Ltd.

  1. Payment of course fees for places on public course presentations is due fourteen days prior to commencement of the course.
  2. RSM reserves the right to refuse bookings from any organisation or individual, or to accept such bookings only on special terms.
  3. All attendees will be asked to complete an RSM Delegate/Installation Profile form prior to attending a course, in order that RSM can ensure that they have the prerequisite knowledge and/or experience required. Failure to complete and return the form within the specified time invalidates RSM's guarantee.
  4. As part of its Continuous Improvement Policy, RSM reserves the right to make changes and amendments to a course programme at any time.
  5. Places booked on public course presentations may be cancelled up to twenty-one calendar days prior to the course commencement without penalty. Cancellations made after that date, or non-attendance will be charged at the following rates:
    15 to 21 days prior = 50%, 8 to 14 days prior = 75%, 1 to 7 days prior = 100%.
  6. Substitutions of attendees may be made at any time up to the start of the course (subject to paragraphs 2 and 3 above) at no extra charge.
  7. All documentation supplied by RSM Technology Ltd as part of a course is copyright and that copyright remains the property of RSM Technology Ltd and/or its individual author(s). Reproduction and distribution, either electronically or by any other means is strictly prohibited.
  8. RSM reserves the right to allocate trainers at its discretion for the presentation of courses.
  9. RSM reserves the right to cancel any course without penalty due to non-availability of the trainer(s) or for any other reason. RSM will always use its best endeavours to replace a trainer.
  10. Should a course fail to meet its stated and agreed objectives, and all attendees have completed Student/Installation Profile forms and returned them prior to the course presentation, RSM will refund the fees. RSM accepts no liability for any other expenditure that may be incurred.
  11. Interest at the rate of 3% above base will be charged on all invoices that are not settled within the allowed period. This will be calculated and compounded daily.
  12. Unless indicated otherwise, start times are as follows. For classroom based training the first day starts at 09:30 with subsequent days starting at 09:00. For Virtual Classroom Environment training all days start at 09:00. Times are UK local time.

 

Terms & conditions (exclusive one-company courses)

The booking of an exclusive one-company course presentation from RSM Technology Ltd implies acceptance of these terms and conditions unless they are varied in writing by RSM Technology Ltd.

  1. RSM reserves the right to refuse bookings from any organisation or individual, or to accept such bookings only on special terms.
  2. All attendees will be asked to complete an RSM Student/Installation Profile form prior to attending a course, in order that RSM can ensure that they have the prerequisite knowledge and/or experience required. Failure to complete and return the form within the specified time invalidates RSM's guarantee.
  3. As part of its Continuous Improvement Policy, RSM reserves the right to make changes and amendments to a course programme at any time.
  4. For exclusive one-company courses, all course fees and expenses will be invoiced on the last day of the course. All invoices are to be paid within thirty days of the invoice date.
  5. All documentation supplied by RSM Technology Ltd as part of a course is copyright and that copyright remains the property of RSM Technology Ltd and/or its individual author(s). Reproduction and distribution, either electronically or by any other means is strictly prohibited.
  6. RSM reserves the right to allocate trainers at its discretion for the presentation of courses.
  7. RSM reserves the right to cancel any course without penalty due to non-availability of the trainer(s) or for any other reason. RSM will always use its best endeavours to replace a trainer.
  8. Should a course fail to meet its stated and agreed objectives, and all attendees have completed Student/Installation Profile forms and returned them prior to the course presentation, RSM will refund the fees. RSM accepts no liability for any other expenditure that may be incurred.
  9. For exclusive one-company course presentations the date of the proposed course is to be agreed between the client and RSM at least thirty calendar days prior to the commencement of the course. If a client cancels a course after the starting date has been agreed the following cancellation charges shall be payable:
    over 28 calendar days prior to commencement: no charge
    14 to 28 days prior to commencement: 50% of the quoted fee
    less than 14 days prior to commencement: 100% of the quoted fee (plus flight cancellation and hotel reservation penalties, if applicable recharged at cost).
  10. Interest at the rate of 3% above base will be charged on all invoices that are not settled within the allowed period. This will be calculated and compounded daily.
  11. Unless indicated otherwise, start times are as follows. For classroom-based training the first day starts at 09:30 with subsequent days starting at 09:00. For Virtual Classroom Environment training all days start at 09:00. Times are UK local time.

 

Registered company address

RSM Technology Ltd
10-20 Bourne Court
Southend Road
South Woodford
Essex
IG8 8HD

© RSM Technology 2024